Personal information we collect from you

“Personal information” is any information about an identified individual or an individual who is reasonably identifiable. Sneakies will collect various types of personal information and special categories of personal information (such as health information) about you, including the following (as applicable)

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Your Sneakies account
Sneakies will also collect the following information when you sign up for an account if you choose to provide it: telephone number, gender, personal preferences, social identifier if you choose to log in to your account via social media and age or date of birth. 

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Use of our products and services
When you use our products and services we will ask for personal information (at the moment of collection we will explain what information is required and what information you may choose to provide), such as:

• your postal address and payment details when ordering from our webshop;

• your date of birth and/or confirmation that you are above a certain age;

• your email address when signing up for one of our contests, free prize giveaways ("Prize Giveaways") or newsletters;

• a record of our correspondence with you (including any feedback you have provided on any of our products or services), if you have been in contact with our Customer Service.

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Information we collect you automatically

We will also collect personal information about you when you interact with our brand, websites and apps, including how you use them, as follows:

• Websites: we will collect information about the Sneakies websites that you visit and how you use them. A visit to one of our websites results in data being sent from your browser to our servers. We will collect personal information in this way, such as:

- your IP address;
- the date and time of the visit and how long you remained on our website;
- the referral URL (the site from which the visitor has come);
- the pages visited on our website; and
- information about the device and browser (such as, browser type and version, operating system, etc).

• Cookies and similar devices: We and our partners use various technologies to collect and store information when you visit our websites or use our apps, and this will include sending one or more cookies or other similar devices to your device. Click here for more information about our use of cookies and similar devices and how to disable them.

• Location information: When you use a location-enabled service, we will provide you with a just in time notice to collect and process information about your actual location, for instance through GPS signals sent by a mobile device. We will also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and mobile network cell towers. You can generally disable sending your location through settings in your device, and we will inform you when we make use of location information.

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How we protect your personal information

We are committed to protecting your personal information and implement appropriate technical and organisational security measures to protect it against any unauthorised or unlawful processing and against any accidental loss, destruction, or damage. 

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Retain your personal information 

We will keep your personal information for two years from your last interaction with us, such as the date your account was deleted, your last purchase, the last time you used one of our apps or in some other way contacted or interacted, unless a longer or shorter retention period is required by law, is necessary in the course of legal proceedings or is otherwise needed for a particular purpose under applicable law.

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Can’t find the answer you’re looking for?

Please contact our Customer Care Centre at 0412 345 678.

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