You are entitled to a replacement, credit or refund where item(s) have a fault, such as:

• when it is faulty;

• wrongly described; or

• different from a sample shown to you.

We are not required to replace your product if you simply change your mind.

However, if you are not happy with your product, the brand may, at our discretion, decide to exchange or provide you with a Gift Card, providing the product is returned to us in its original new condition with proof of purchase. Please let us know if you are unsatisfied with a product or the service you have received from us.

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All products need to be assessed

We need to assess your product to determine whether a repair, replacement or refund is appropriate. This assessment can be conducted at any Uniqlo physical store or mailed back to us.

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How long you have to return a product?

If the criteria are met, we will allow requests for exchanges, returns or refunds up to 30 days from the day of purchase.

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Expenses relating to product returns

Any expenses relating to the return of your product to the physical store will normally have to be paid by you. For online store returns, we will pay for return freight for your parcel.

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Exclusions

In some cases a refund, replacement or repair may not be offered if you:

• substantially modify the product;

• misuse the product contrary to user instructions or packaging labels; or

• simply change your mind.

Customised products are excluded under our Returns Policy unless they are faulty.

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Where to return a product

Item(s) purchased online can be returned to any Sneakies/Uniqlo store or online using ParcelPoint or Australia Post. Sneakies offer exchanges on items returned via mail to both our online or physical store. Alternatively, return your item for a refund and place a new order for the correct size and/or colour.

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Click here to find out the nearest Click & Collect stores.

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What information is needed to complete the return

To complete your return on our online form, you will need to provide the following details:

• online order ID;

• the name of the person that placed the order as shown on the order confirmation;

• the issue with the order

• an email address where we can send updates on the progress of the return;

• an Australian mobile phone number, should we need to contact you.

 

Can’t find the answer you’re looking for?

Please contact our Customer Care Centre at 0412 345 678.