What is Click & Collect and where is it available?

Click & Collect is a free service that allows you to shop online and collect your order from a selected Uniqlo store.

Click & Collect is available at all Uniqlo stores, however, all orders have to be made in advance.

Store trading hours do vary by location, visit the Store Finder page for further information.

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How will I know when my order is ready for collection?

Within 4 trading hours of placing your order, you will receive an order confirmation email and/or SMS advising that your order is ready for collection.

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What do I take in-store to pick up my order?

When collecting your order in store you will need a copy of your order confirmation email or SMS and valid photo identification. Valid photo identification includes Drivers Licence, Passport, Proof of Age Card and Blind Citizens Card. You will be required to sign for your order at the time of collection.

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Can someone collect my order on my behalf?

If you need someone to collect your order on your behalf, they will need a copy of the order confirmation email or SMS and valid photo identification.

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Is there a charge for Click & Collect?

Click & Collect is a free service offered by Sneakies.

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How long do I have to collect my order?

Orders will be held for 14 days after being confirmed as ready for collection. If your order has not been collected by this time, it may be cancelled and a refund processed.

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What if I need to change or cancel my order?

If you need to change or cancel your order for any reason, please contact the Customer Care Centre on 0412 345 678. We will need to check the current status and advise you of the options available to best accommodate your request.

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Can I return my items if they are not suitable?

If you need to return your order, you can do so at any Uniqlo store. Visit the Returns page for further information.

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Can’t find the answer you’re looking for?

Please contact our Customer Care Centre at 0412 345 678.

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